Report a Concern

How to make a useful report

1. Protect yourself first. Stop replying if the conversation is unsafe. Block the account where available and contact emergency services if necessary.
2. Use the report option. Where a post, profile, or message has a report menu, select it so the relevant content can be identified.
3. Tell us what happened. Include the username, page or content link, date and approximate time, and a clear description.
4. Preserve evidence safely. Keep links, transaction references, or screenshots when lawful and safe. Do not download, copy, forward, or redistribute suspected child sexual abuse material.
5. Give us a safe reply address. Use the email connected to your account where possible. Never send your password, banking password, or one-time security code.

What SPHERE may do

Each report is considered according to its context, seriousness, available information, and SPHERE's rules. Appropriate action may include:

• reviewing the reported content and related account activity;
• removing or restricting content;
• warning, limiting, suspending, or terminating an account;
• preserving relevant records where reasonably necessary;
• requesting more information from the reporter; or
• referring a matter to an appropriate service, law-enforcement body, or specialist organisation where necessary or legally required.

Special reporting routes

Child sexual exploitation or grooming

If a child or young person is in immediate danger, call 999. The UK's Child Exploitation and Online Protection command provides the CEOP Safety Centre for advice and reporting. Do not confront a suspected offender or circulate illegal material.

Fraud, scams, or financial loss

Contact your bank or payment provider promptly. You may also report fraud through the appropriate official police or national reporting service for your part of the United Kingdom.

Copyright or intellectual property

Identify the protected work, the SPHERE location, your authority to act, and your contact details. We may ask for a signed statement or further evidence before acting.

Privacy complaint

Start by contacting SPHERE. UK individuals may also find independent information and complaint routes at the Information Commissioner's Office.

Reports made in good faith

SPHERE welcomes honest reports made to protect members or resolve genuine concerns. Deliberately false, abusive, retaliatory, or repetitive reports may themselves breach our standards. A report does not guarantee a particular result, and enforcement decisions may consider information that cannot be shared publicly.

This page provides safety information, not emergency, legal, medical, or counselling services. External organisations are independent of SPHERE, and inclusion of their links does not imply their endorsement of SPHERE Social Media Holdings LLC.